Privacy Policy

22 March 2020 (Version 1)


  1. About this policy

  2. About us

  3. How to contact us

  4. What types of data we hold about you

  5. How we obtain your data

  6. What we use your data for

  7. Who we disclose your data to

  8. Where we process your data

  9. Data security and preventing unauthorised access

  10. Cookies that we use

  11. Your rights

  12. Third Party Websites

  13. Changes to this policy

  14. Legal status of this policy

  15. Meaning of words we use in this policy


1. About this policy

This is the privacy policy of Faam Gallery, which sets out our policy in relation to data and information we collect and use in relation to our visitors, customers and members. We keep your data confidential (unless your data is supplied for the purpose of being viewed by others, such as forum posts), and only use it and share it as detailed in this privacy policy. We will comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) in relation to your data. We do not sell your data to third parties.

2. About us

We are a family ran Limited company registered in England and with company number 12179625, and our registered office is at 131 Percy Road, Twickenham, Whitton, London, England, United Kingdom, TW2 6HT.

3. How to contact us

To contact us, please write to our principal office at Faam Gallery, 131 Percy Road, Twickenham, Whitton, London, England, United Kingdom, TW2 6HT or e-mail us at

4. What types of data we hold about you

The data and information we hold and process about you when opening an account or purchasing artwork(s) consists of the following:

a. Information about you:

  • Your name

  • Your contact details, including address, telephone, mobile, fax, own website, and e-mail.

  • Your account information, including each membership and other account you have registered for with us.

  • Your account log-in details, including username and password.

  • Your address book, including other shipping addresses that you provide.

b. Information relating to your orders

  • Your purchase transactions

  • Your purchase orders

  • Your payment information and payment history

  • Order delivery, fulfilment and returns information.


c. Your activity online

  • Your content

  • Your professional artist information, including, but not limited to personal details, galleries, portrait, biography, exhibitions, awards, tuition, media, and subjects.

  • Messages that you exchange with other members using any service provided by us.

  • Any other content that you supply.

d. Administration Information

  • Communications between you and us, including queries, problems, support, and survey responses, and including via e-mails, web-forms, and telephone.

e. Technical information when you visit our website

  • IP address (a unique identifier allocated to your computer for your connection to the internet).

  • Information relation to your use of our website, including where you visited our website from, and what pages you visit on our website.


5. How we obtain your data

We obtain your data through a variety of means, including:

a. Forms you fill in / data you provide.

  • From forms which you complete and submit on our website

  • From printed forms which you obtain from our website or us

  • Data we collect face-to-face, or by means of e-mail or telephone

b. Other information you supply

  • From the data, information and images you post, upload or otherwise provide to our website, including our forum.

  • From any other information you supply from time to time, including through telephone calls, emails and other communications between you and us.

  • From any information supplied by other users of our site and other customers.

c. Generated Information

  • From information generated by us as a result of dealings, transactions and communications with you, including supplying any goods or services to you, providing the functionality of our website, operating competitions, and dealing with queries, support requests and complaints.

d. Technical Information

  • From information which is automatically supplied by your web-browser when you visit our website.

  • From information recorded by our server when you view any page on our website.

6. Data uses